Shipping policy

Last updated: October 16, 2026

Where we ship

We ship to all 50 U.S. states and Washington, D.C. We do not currently ship to P.O. boxes, APO/FPO/DPO addresses, U.S. territories, or outside the United States.

Shipping options and cost

  • Free Standard Shipping — $0, no minimum. Tracked from the moment your order leaves.
  • Insured Shipping — $5.90. Same tracked service, plus cover against loss, transit damage, and theft after a delivery scan (see “Lost, stolen or damaged parcels” below).

The shipping option and its price are shown at checkout before you pay. No other shipping charge will be added later.

Customs duties and import fees: included

Your order ships Delivered Duty Paid (DDP). Any U.S. import duties, tariffs and customs fees are paid by us. You will not be asked to pay anything on delivery. Sales tax, where we are required to collect it, is calculated and shown at checkout.

Delivery times

  • Processing: 1–2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed after 7:00 p.m. Eastern Time are processed the next business day.
  • Transit: 7–12 business days after dispatch.
  • Total estimate: 8–14 business days from order confirmation.

Orders are prepared and shipped from our fulfillment partner’s warehouse overseas. Delivery times are estimates that start once payment is confirmed; they are not guaranteed and can be extended by carrier delays, customs inspections, weather or peak seasons.

If we cannot ship your order within the time stated, we will tell you by email and give you the choice to accept the new date or cancel your order for a full refund, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Holiday orders

Orders placed after December 1 cannot be guaranteed to arrive before December 25. A delay caused by the holiday peak is not a reason for a free return or a refund of a delivered order.

Tracking

You will receive a shipping confirmation email with a tracking number when your order leaves the warehouse. Tracking can take 24–72 hours to show its first scan.

Your address

Please check your shipping address before you pay. We ship to the address entered at checkout. If a parcel is returned to us or lost because of an incorrect or incomplete address, re-shipping is at your expense. Address changes can only be made before your order is dispatched — email us as soon as possible.

Lost, stolen or damaged parcels

  • Damaged in transit: email us within 48 hours of delivery with your order number and photos of the parcel and the item. We will replace or refund the damaged item at no cost to you.
  • Lost in transit (no delivery scan): if tracking has not updated for 15 business days, contact us. We open an investigation with the carrier and, once the parcel is confirmed lost, send a replacement or refund your order.
  • Marked as delivered but not received: please check with neighbors and your building or mail room, and wait 48 hours — parcels are sometimes scanned early. If your order was sent with Insured Shipping, we replace or refund it after a short claim. With Free Standard Shipping, once the carrier confirms delivery to the address you provided, responsibility for the parcel passes to you and we cannot replace it.

Returns

Returns and exchanges are covered by our Refund Policy.

Contact

Wren & Walnut — a brand operated by GOLDENHOUR SAS, 60 rue François 1er, 75008 Paris, France.
Email: contact@wrenandwalnut.com · Phone: +1 (808) 515-3458