Refund policy

Last updated: October 16, 2026

At a glance

  • Return window: 30 days from the date of delivery to request a return.
  • Change of mind: accepted, return shipping paid by you.
  • Damaged, defective or wrong item: on us, if reported within 7 days of delivery.
  • Engraved and personalized items: final sale, unless they arrive damaged or defective, or we made an error.
  • Refunds: issued within 7 business days of the return reaching us and passing inspection.

1. Start a return

Email contact@wrenandwalnut.com with your order number and the reason for your return, within 30 days of delivery. We reply with a Return Authorization (RA) number and instructions. Returns sent without an RA number cannot be accepted and will not be refunded.

2. Condition of returned items

Items must be unused, in their original condition, and returned in their original packaging with all inserts, trays, keys and accessories. Items that come back used, damaged, scratched, scented, incomplete or without their original packaging may receive a partial refund that reflects their condition, or be refused and sent back to you at your expense.

3. Return shipping — change of mind

If you change your mind, the item doesn’t suit you, or you ordered the wrong model, size or color, return shipping is at your expense. Returns are sent to our returns center:

Aplusfulfill Technology Co., Ltd. — Returns, RA #[your RA number]
916–919, Building D, Gwangho Industrial Park
Longhua District, Shenzhen, Guangdong
China

This is an international shipment. Please use a tracked service and pack the item carefully; we recommend insuring it for its value. We are not responsible for returns lost or damaged on the way back to us, and any export or import charges on the return are at your expense. Always use the address we confirm in your RA email, as it can change.

The original shipping charges (including the Insured Shipping option) are not refundable.

Dimensions, materials and capacity are listed on every product page; a return because an item is larger or smaller than expected is treated as a change of mind.

4. Damaged, defective or incorrect items

Email us within 7 days of delivery with your order number and clear photos of the item and its packaging. If the item is confirmed damaged, defective or incorrect, we will, at our choice, send a replacement or issue a full refund, at no cost to you. When a return is needed we provide a prepaid label; in many cases we will not ask for the item back.

Wood is a natural material: variations in grain, color and tone between pieces and from photos are normal and are not defects. Colors can also look different depending on your screen and lighting.

5. Exchanges

Exchanges are possible but are not free. To exchange an item, request a return as described above and ship it back at your expense. Once the return reaches us and passes inspection, we ship the new item. Any price difference is charged or refunded to your original payment method. Defective or damaged items are exchanged at no cost under section 4.

6. Non-returnable items

  • Engraved, heat-stamped or otherwise personalized items, unless they arrive damaged or defective, or the personalization does not match what you entered at checkout.
  • Gift cards.
  • Items marked “Final sale” on their product page.

7. Refunds

Once your return arrives and is inspected, we email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 7 business days. Your bank or card issuer may take a few additional days to post it.

8. Order cancellations

You can cancel an order free of charge until it is dispatched — email us as soon as possible. Once an order has shipped, it can no longer be cancelled and must follow the return process above. Engraved and personalized orders cannot be cancelled once engraving has started.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, the refund for an approved return is issued to the original purchaser.

10. Before opening a dispute

Please contact us before opening a dispute or chargeback with your bank. Most issues are resolved within a day or two by email.

Contact

Wren & Walnut — a brand operated by GOLDENHOUR SAS, 60 rue François 1er, 75008 Paris, France.
Email: contact@wrenandwalnut.com · Phone: +1 (808) 515-3458